Employers should create a culture of real purpose within the work place.
This will encourage the employee – workplace gap to be bridged.
That’s the call from career coach Jennifer Ritchie who says companies need to exemplify customer excellence from the inside out.
She says staff need to feel empowered first before they can produce customer service with the company’s values at heart.
Ritchie uses an example as to why Richard Branson’s approach to business is a good way of looking at this….
